Subscription, Cancellation & Refund Policy
1. Subscription Plans
SmartScan offers monthly recurring subscriptions: Starter ($5.99/mo), Pro ($19.99/mo), and Business ($52.99/mo). A Free tier is available without payment. Paid plans are billed monthly in advance.
Plan limits (daily scan quota, crawl pages, bulk URLs, scan history retention) are described on the Pricing page. Limits reset daily at midnight UTC.
2. Cancellation
You may cancel your subscription at any time from your account settings (Profile → Subscription → Cancel).
Cancellation takes effect at the end of the current billing period. Your paid features remain active until that date — you will not lose access immediately upon cancellation. After the billing period ends, your account automatically downgrades to the Free tier.
3. How to Cancel
- Go to your Profile
- Scroll to the Subscription section
- Click "Cancel Subscription"
- Your plan will remain active until the period end date shown
If you have trouble cancelling, contact support and we will process it manually within 1 business day.
4. Refund Policy
We offer a 30-day refund policy. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your initial payment.
To request a refund, contact our support team within 30 days of your purchase. Refunds are processed within 5–10 business days to your original payment method.
5. Free Trial / Free Tier
The Free tier (3 scans/day) is available without a payment method. We encourage you to use it to evaluate the Service before subscribing. There is no time limit on the Free tier.
6. Changes to Pricing
We may adjust pricing for future billing cycles. We will notify active subscribers at least 14 days before any price change takes effect. Existing subscribers may cancel without penalty before the new price applies.
7. Contact
Billing questions or refund requests: contact us →